In the last year your customer has changed. But do you know how much? Executive and customer opinions differ widely.

  • 80% of executives think they do a great job.
  • Only 8% of their customers agree with them.
  • What are the other 92% saying to YOU?
  • Average customer loss is 50% every 4 years (WOW!)
  • Customer confidence is eroding.

Read the statistics and learn - your customers don't believe that you are getting it!




Once upon a time, there was a route to success that corporate America agreed on.
But in today's fast-changing landscape, that old formula is getting tired. And a search is on for . . . THE NEW RULES. Read the Betsy Morris article by clicking on the articles page following..

Old formulas now seem to be just that - old! Customers suffer the most in the effort to maximize shareholder value. They have become a mere stock point and not a valued compoent of business success. Being maximized for immediate profit results in being minimized by corporate management.

Joyce McKee & Company offers solid recommendations based upon sound research techniques so that the client can take immediate action and see the results on the bottom line.


See the services Joyce McKee & Company can offer you and your clients.